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Terms and Conditions That Protect Your Account

When you open an account with master99, you're agreeing to the rules that keep your account, deposits and withdrawals secure.

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master99 Terms and Conditions That Protect Your Account
POLICY QUESTIONS

How to Reach Us About Your Terms

If you have questions about how these terms affect your account, or need help understanding a specific rule, we're here to clarify. Our support team covers the hours that matter most to players in Bandung, Medan and across Indonesia. Contact us through the channel that works best for you — chat, email or phone — and we'll walk you through it.

Team online

Live Chat Support

Open our live chat from the footer or inside your account. Our team responds within two minutes during peak hours and covers terms questions about account rules, deposits and withdrawals.

Email Support

Send questions to [email protected] and we'll reply within four hours. Email works well for detailed questions about your account history or policy clarifications.

Phone Support

Call our Indonesia support line Monday to Friday, 9am to 11pm local time. We'll explain any term, walk through account steps or help with payment method questions.

YOUR DATA RIGHTS

How We Handle Your Information

The terms include how we collect, store and use your personal data. We keep your name, address, payment details and deposit history secure in encrypted storage.

Data Encryption

All deposits, withdrawals and account information are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS payment details are never stored in plain text on our servers.

Cookie and Tracking Consent

We use cookies to remember your login, game preferences and lobby history. You can disable non-essential cookies in your account settings without losing access to deposits or withdrawals.

Account Security Rules

Your password must be at least twelve characters and changed every ninety days. Two-factor authentication is optional but strongly recommended when you enable it in account settings.

Data Retention Policy

We keep your account details for seven years after closure for fraud prevention and payment verification. You may request deletion of marketing contact info at any time through our privacy form.

Third-Party Data Sharing

We share account data with payment processors, anti-fraud teams and regulators where required by law. No personal data is sold to advertisers. Your consent applies only to essential sharing.

Data Request Process

Email [email protected] with 'Data Request' in the subject line. You'll receive your account data export within ten working days, or submit a deletion request for non-essential fields.

Terms Questions Our Players Ask Most

The questions below address what customers ask most when reading our terms. We've written each answer to be clear and actionable, so you know exactly what the rule means for your account.

If you violate account rules — such as using multiple accounts, depositing funds that aren't yours, or misusing game features — we may suspend your account immediately and hold your balance. We'll notify you by email explaining the violation. You can appeal through support within fourteen days. Repeated or serious breaches may result in permanent closure.

Yes, you can request closure anytime through account settings or by emailing support. Your account closes within five working days. Any remaining balance is returned to your last deposit method — DANA, OVO, GoPay or QRIS — usually within one to two business days. Closed accounts cannot be reopened; you'd need to register fresh.

Deposits via DANA, OVO, GoPay and QRIS clear instantly when you submit them. Withdrawals require account verification and take one to three working days to reach your bank. Minimum deposit is Rp 50,000 and minimum withdrawal is Rp 100,000. You may withdraw your balance anytime, even if no games are played.

No, you may withdraw your deposit balance anytime without playing. There is no playthrough requirement on deposits. However, if promotions or account credits apply specific conditions, those will be noted separately in the promo terms, not in these general terms.

When you register, we verify your name and phone number. Before your first withdrawal, we request a government ID photo (KTP or passport) and a selfie holding your ID. This prevents fraud and ensures funds go to the account holder. Verification usually completes within four hours during business days.

Your account remains active and your balance is retained. We do not impose inactivity fees or automatically close dormant accounts. If you forget your password after long absence, use the password reset link on the login page or contact support to regain access within one business day.

Your registered name cannot be changed after account creation — it must match your ID for withdrawal verification. You may add or remove payment methods (DANA, OVO, GoPay, QRIS) anytime in account settings. New payment methods are verified on your first withdrawal before funds are sent.

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