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How We Handle Your Privacy at master99

When you open an account with master99, your personal details—from your deposit method to your withdrawal history—stay secure and private.

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master99 How We Handle Your Privacy at master99
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of master99 and ask our team about your privacy choices. Available 24 hours daily. We'll guide you through account settings and data requests in real time.

Email Our Privacy Team

Send a message to [email protected] with your account email and specific question. We respond within 48 hours on working days. Use this channel to request a copy of your personal data or ask about retention.

Account Settings

Log in to master99, go to Settings > Privacy & Data, and update your communication preferences or review what information we hold. Changes take effect immediately and sync across all your devices.

DATA SECURITY PRACTICES

How We Protect What You Share

Encryption on Deposits

Every transaction via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment details never appear in plain text in our logs. We use industry-standard TLS 1.3 to secure the channel between your device and our payment gateway.

Cookie & Tracking Clarity

We place cookies on your device to keep you logged in, remember your game preferences, and measure how often you visit. You can disable most cookies in your browser; doing so may limit some features like auto-login or saved settings across sessions.

Account Access & Verification

When you log in from a new device or location, we may ask you to verify your email or phone number. This two-step verification keeps unauthorized access out and protects your balance and withdrawal methods from being changed.

Data Retention After Closure

If you close your master99 account, we retain your transaction history and verification details for 3 years where local law permits. This supports dispute resolution and regulatory compliance. You can request earlier deletion by contacting our privacy team.

Third-Party Game Providers

When you play slots or live tables, the game studio may collect session data (session ID, game choice, bet size) to calculate odds and detect fraud. That studio's privacy policy governs their collection; we do not share your name or email with them.

Requesting Your Data

You have the right to request a full copy of your personal information held by master99. Email [email protected] with your account email, and we'll compile and send your data within 10 working days in a portable format.

Your Privacy Rights & Choices

When you close your account, we keep your transaction records and identity verification details for three years where local law permits, to settle any disputes and meet regulatory requirements. After that period, your personal information is deleted unless a legal hold applies. You can request earlier deletion by contacting [email protected].

Yes. Log into master99, go to Settings > Account Details, and update your email, phone number, or banking details. Some fields like your date of birth cannot be changed after account creation for security and regulatory reasons. To request deletion of your entire profile, email our privacy team with your account email.

We share only the minimum information with DANA, OVO, GoPay and QRIS—your account ID, transaction amount and timestamp—so they can process your deposit or withdrawal. They do not receive your game history or other account details. Each payment provider's privacy policy covers their own data handling.

master99 monitors security 24 hours daily. If a breach occurs that affects your account or personal data, we will notify you via email and through an in-app banner within 48 hours. Check your registered email frequently and enable email notifications in Settings to stay informed.

Most tracking cookies are optional and can be disabled in your browser settings or through master99's Settings > Cookies menu. Disabling essential cookies may affect login, wallet updates, or game loading. We do not use your data for advertising outside our platform.

When you message our support team via live chat or email, we keep a transcript of the conversation in your account for 12 months to help us resolve issues and improve service. You can request deletion of specific chat logs by emailing [email protected] with the date and topic.

We collect your IP address to verify you're accessing the platform from a region where local law permits. On mobile, we may use location services to confirm your device is in a supported area when you open the app. You can disable location permissions in your phone settings; the app will still work but may ask you to verify on each login.